1.

This Privacy Policy Statement explains the policies of HospiceMD, Inc. ("HospiceMD " or "us," "We," "we," "Our," or "our") regarding any personal identifying information you might supply to us. HospiceMD respects the privacy of our customers/users and visitors to this site, and we are committed to protecting user privacy on the Internet. We will protect personal information you share with us through this site in the same way that we protect your personal information in all the other ways in which we interact with you.

2.

We may use "cookies" to enhance your online experience. Cookies are pieces of data that we place on your computer's hard drive to help us identify you. The cookies that we place on your hard drive allow us to immediately know who you are when you return to the site. They are not used to collect any nonpublic personal information.

3.

Our Web server automatically recognizes your domain name, but not your e-mail address. We do not collect nonpublic personal information from visitors to our sites unless you expressly provide it to us. The information we do collect from this site and other sites owned by HospiceMD (such as domain name, number of hits, pages visited and length of user session) may be combined to analyze how the site is used. This information is then used to improve the usefulness of the site.

4.

HospiceMD collects both “personally identifiable information” and “patient information” on this site and other sites owned by HospiceMD. We gather this information so we can deliver the products and services you request and to administer our business. This information also helps us design and offer new products and services that we believe you will like and use. We also collect some information because federal or state law requires it. Please note neither this site nor any site owned by HopsiceMD can respond to “do not track” signals or other similar mechanisms.

5.

The types of personally identifiable information and patient information that we collect on this site and other sites owned by the Companies, and the ways in which we use such information include the following:

• Contact information, such as your name, address, e-mail address or telephone number (land-line or cellular). We may use this information, for example, to send you information that you request or to contact you about your accounts, or to provide customer service assistance with logging into or maintaining your account.
• Identification information, such as a mother’s maiden name, name of your first pet, or other security type information. This information helps us, for example, identify you as our customer and prevent unauthorized use of your account or unauthorized disclosure of your information and your patient information.
• Patient information, such as patient name, address, phone numbers, diagnosis (health information), social security number (SSN), insurance information (medicare/policy numbers), authorized representative contact info. We may use this information, for example, to process Medicare eligibility verifications, or to submit billing claims to Medicare, Medi-Cal or private insurance.

6.

HospiceMD carefully limits and controls how we share personally identifiable information that we collect on this site and other sites owned by HospiceMD. We may share this information with the following types of entities:

• With an affiliated organization. Affiliates of HospiceMD may change from time to time due to acquisitions and divestitures.
• With other companies. To improve efficiency with which we provide you service, HospiceMD has contracted with other companies and organizations to perform various business operations or provide services on our behalf. These various contracted companies are not affiliated with HospiceMD. We require these contracted companies to comply with strict standards of security and confidentiality, and they are not permitted to release, use or transfer any personal information to any other party for their own use. HospiceMD also requires these various contracted companies to maintain controls to protect your privacy including physical, electronic and procedural safeguards that comply with federal regulations.
• In general. HospiceMD does not sell customer lists or individual customer information.

7.

Unless prohibited by law, you have the right, upon reasonable notice, to view any personally identifiable information collected from you through your visits to or use of this site and other sites owned by HospiceMD, to make corrections to such information, if necessary, or to request that such information be removed from our systems. You may do so by contacting us at the address indicated at the end of this Privacy Policy Statement.

8.

HospiceMD carefully limits and controls how we share patient information that you enter on this site and other sites owned by HospiceMD. Patient information may be used, accessed or shared as follows:

• By HospiceMD. Patient information entered by the user is stored and made available on the HospiceMD site said user. HospiceMD may access patient information entered into the site in order to provide services to the users for example, billing service, process checks for claims eligibility, to produce reports (including place of service report and quality assessment reports). Patient information may also be accessible by HospiceMD IT support staff for the purposes of providing customer service support. All patient information collected by HospiceMD is transmitted to, backed-up and stored with at third-party company.
• By the user. Patient information entered by a user is stored by HopsiceMD and such information is accessible by said user through their account. HospiceMD’s Terms of Use restrict the sharing of user accounts to prevent unauthorized access of patient information.
• With other companies. Personally identifiable patient information entered by the user may be shared with other companies for the purposes of checking patient eligibility and making claims to Medicare, Medi-Cal and private insurance. Patient information may be transferred from the HospiceMD site to other company sites to process claims to the respective payers. These various contracted companies are not affiliated with HospiceMD. We require these contracted companies to comply with strict standards of security and confidentiality, and they are not permitted to release, use or transfer any patient information to any other party for their own use. HospiceMD also requires these various contracted companies to maintain controls to protect the privacy of your patient information including physical, electronic and procedural safeguards that comply with federal regulations.

9.

HospiceMD cooperates with government and law enforcement officials to enforce and comply with the law. We may, therefore, disclose Personal Information, Patient Information, Usage Data, Message Data, and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order) or enforceable governmental request; (b) enforce the Terms or the Services, including investigating potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of HospiceMD, its users or the public as required or permitted by law.

10.

Our site may also permit you to access non-affiliated sites directly from our site and other sites owned by HospiceMD to provide you with value-added information, functionality or services. If you provide personal information via these sites, your information may be shared with these third-party entities. It is also important to remember that, if you link to a non-affiliated site from our site, that third party's privacy policy and its terms and conditions will apply to you. We encourage you to learn about each third party's privacy policy before sharing personal information with them.

11.

HospiceMD does not knowingly collect, maintain or use personal information from this site about children under age 13. If a child whom we know to be under age 13 sends personal information to us online, we will use that information only to respond directly to that child, to notify parents or to seek parental consent. We are not, however, responsible for the collection and use of information by non-affiliated companies and organizations that may be linked to this site.

12.

Please remember that this Privacy Policy Statement applies only to HospiceMD, other sites owned by HospiceMD, and this site. It does not apply to sites that may be linked to or from our sites to any other company or organization. If you link to a non-affiliated site from our site, that party's privacy policy and its terms and conditions may apply to you. We encourage you to learn about each third party's privacy policy before giving personal information to them.

13.

The effective date of this Privacy Statement is January 1, 2020. It replaced all prior Privacy Policy Statements issued by HospiceMD or any of its affiliates. We reserve the right to change our Privacy Policy Statement. Any such changes will be reflected in the updated version displayed on this site.